General Terms and Conditions
1. Cancellation insurance
We recommend that you obtain adequate cancellation and travel insurance coverage. If you do not have private insurance coverage, you can purchase cancellation insurance from us for 4% of the quoted price. This covers any costs associated with a cancellation insofar as the insurance conditions are met: illness, accident, death, major damage to property at home, reimbursement of the unused portion of the quoted price in case of early departure.
2. Cancellation conditions
If the reservation of a refundable rate is cancelled (cancellations are accepted only in writing), the following fees are charged:
Winter (Christmas, New Year, school holidays)
Up to 30 days before the start of your reservation: free / from 29 days before the start of your reservation: 100% of the quoted price
Winter in general:
Up to 10 days before the start of your reservation: free / from 9 days before the start of your reservation: 100% of the quoted price
Summer in general:
Up to 5 days before the start of your reservation: free / from 4 days before the start of your reservation: 100% of the quoted price
Non-arrival or early departure: 100% of the quoted price
Options (offers, order confirmations, etc.) are binding on both parties. After the expiry of the option period the hotel may automatically make use as it sees fit of the facilities/rooms which were reserved.
The payment depends on the chosen rate.
The following payment methods are accepted:
- Cash payment
- Maestro (debit cards)
- Credit card (VISA and Mastercard)
- Reka Cheques/ Reka Card (50% of total amount)
5. Local tax and accommodation tax (summer and winter)
- CHF 3.30 per night per person (adults from 16 years)
- CHF 1.80 per night per child (under 16 years)
- CHF 1.00 per night per person (adults from 16 years)
6. Price and programme are subject to change.
The client is liable to the hotel for loss and damage caused by the client, his helpers or the participants without the hotel being obliged to prove blame. The hotel accepts no liability for the theft of and damage to materials brought into the hotel by the organiser, participants, speakers or third parties.
8. Applicable law, place of jurisdiction
Swiss law applies to the legal relationship between the client and the hotel. The invalidity of individual provisions of the contractual relationship does not lead to the invalidity of the entire contract. Bern is agreed as the place of jurisdiction but the hotel remains at liberty to bring an action at the defendant's place of residence.